Refund Policy
Mode of Refund
Refunds will be issued as a credit in the form of a coupon code. The coupon code is for single-time use only and cannot be applied again to any other order.
The coupon code has no expiration date and can be used at any time for future purchases.
Applicable Deductions
A total of ₹250 will be deducted for non-acceptance of prepaid orders to cover the forward and reverse shipping charges incurred for returning the order to our warehouse.
If a refund coupon code from a previous order is applied to a new order and you do not accept the new order, the coupon code will expire and cannot be used again. Please ensure that COD/prepaid orders placed using coupon codes are accepted by you.
For online prepaid transactions where the amount is deducted but the order confirmation is not received, please contact us before placing another order. If a new order is placed without confirmation, 5% of the transaction amount will be deducted towards payment gateway charges before issuing a refund.
For orders where shipping charges were waived as part of an offer, ₹125 will be deducted for shipping from our warehouse to the customer while processing refund coupon codes.
Eligibility
All products sold on our website are eligible for return, with the refund provided as a coupon code.
Damaged, used products, or products sent back without original packaging are not eligible for refunds. These items can be returned to you for an additional ₹100 shipping cost or can be collected in person from our warehouse.
Items not reported for return within 48 hours or not received by us within 5 days are not eligible for returns.
All our products undergo multiple quality checks before dispatch. In case of dissatisfaction with quality, no cash refunds will be given.
Refund Time
The coupon code will be processed within 3 working days after we receive the returned products or confirm the cancellation of the order. The refund will be completed within 7 days.
The coupon code issued as a refund will be valid only if you do not apply any other offer code while placing a new order.
Only one coupon code can be applied per order. Orders placed using a refund coupon code will not be eligible to apply any additional offer codes.